--READ THIS FIRST!!!! BEFORE YOU POST--

Team XLink Administrator Joined: 25 Apr 2004 Posts: 0

Please search through the forums before posting - others may have encountered the same problems and you'll get an answer much more quickly.

make sure you have read the guides available before posting in this section .. http://www.teamxlink.co.uk/forum/viewtopic.php?t=23150

What is a Help Request?

After taking into consideration that we need to support a lot of users, a lot of the time, we've decided to implement a Help Request system. A lot of the time, moderators and administrators were answering questions over and over, and it got very repetitive and very time-consuming. Now, considering the problem is YOURS, we thought to ourselves, 'why not ask the user give us all useful information to us in one shot so we don't have to keep asking the same questions?' So, here it is.

How do I know if I should make a Help Request?

If your problem has little to do with Kai ie. a problem editing your profile on the website, or an issue with the forums etc etc, you are not required to use the Help Request Form.

If you have problems such as: undetected consoles, missing pings, game connection issues, PC stability issues, then you are required to fill out this form. Do not use XBMC or any other non-XLink software when diagnosing your problem - get everything working with the default user interface first.

OK, where's the form and how do I fill it out?

Please fill out the following information, using the Diagnostics Mode in Kai (

/ or click "Metrics" in the Web UI) and your own knowledge. This information will GREATLY improve your chances of a speedy reply and solution. If you do not know the answer to a question, say so.

Is your network reachable?
Are you using a router?
Did you set a static IP on the PC running Kai?
Did you forward port 30000 to the static IP?
Did you click the globe after forwarding to see if your network goes reachable?
What console are you using?
Is your console being detected?
Brief description of your network setup:
Model numbers of the router, and modem?
Do you use a software firewall? What brand? Have you made any changes to it?
Operating System?
Problem description?

Please locate the file kaiUserConfig.txt in :
Windows Vista: C:\Users\%user%\AppData\Roaming\XLink Kai
Windows XP: C:\Documents and Settings\%user%\Application Data\XLink Kai

Paste all of the contents here, except the username and password parameters Smile

If you have a problem, even if it is similar to another person's, DO NOT "HIJACK" THE CURRENT THREAD. Unless you are offering help yourself, MAKE A THREAD WITH YOUR OWN HELP REQUEST FORM FILLED OUT.

Question

The Help Request Form

Copy and paste *ALL* of what you see in the box, and fill it in according to your details.

Code:

[b]Is your network reachable? [/b]
[b]Are you using a router? [/b]
[b]Did you set a static IP on the PC running Kai?[/b]
[b]Did you forward port 30000 to the static IP?[/b]
[b]Did you click the globe after forwarding to see if your network goes reachable?[/b]
[b]What console are you using?[/b]
[b]Is your console being detected? [/b]
[b]Brief description of your network setup:[/b]
[b]Model numbers of the router, and modem?[/b]
[b]Do you use a software firewall? What brand? Have you made any changes to it? [/b]
[b]Operating System? [/b]
[b]Problem description? [/b]

COPY AND PASTE CONTENTS OF kaiUserConfig.txt HERE

Where do I post the Help Request?

Post the completed form in the 'Help Requests' forum *ONLY*.

On a final note, make your topic title INFORMATIVE. This helps others in the future search for an answer much more easily. If it is merely something like 'I need help', chances are we will leave answering your help request until the end. A good example would be something like 'Can't detect XBox, no firewall installed'. Use your discretion, but please keep this in mind.

A moderator / admin will change the post type to 'Help Request' when he or she deems the request to be complete. When the problem is solved, the topic type will switch to 'Resolved!'.

We hope this isn't too much to ask, but if you're serious about getting support, this is the way to go.

Thanks for your understanding and good luck,
Team XLink.